- Optimize Underground Construction for Water and Electrical Lines
Utility Service Management Software for Reliable Operations
Manage complex utility projects from job tracking to compliance, resource management, and more with tools designed specifically for the demands of utility service work.
Centralized Project Dashboard
Monitor all utility projects in one place, ensuring seamless access to job details, resource allocation, and all project updates.
Real-Time Tracking
Monitor heavy equipment, materials, and workforce in real time, optimizing resources for efficient workflow.
Detailed Work Order and Job Management
WorkCase enables utility service providers to systematize work order creation by using pre-defined job phases. This organized approach improves team accountability, ensuring each part of the project is completed accurately and on time.
- Organize complex tasks into individual phases.
- Assign roles and responsibilities.
- Improve accountability with structured work orders.
- Features
Core Features for Utility Service Providers
WorkCase offers utility service providers a suite of tools designed for specific needs, supporting safety, compliance, and operational efficiency.
Task Management
Create and assign tasks and adjust accordingly through our intuitive Kanban boards.
Asset Management
Track and maintain equipment to ensure tools and machinery are in optimal condition for safe, efficient work.
Job Costing
Evaluate revenue versus expenses to maximize profitability across all utility projects.
Real-Time Job Updates
Provide instant updates on milestones and site changes to reduce delays among team members.
Contractor Communication
Coordinate with subcontractors and external teams through a centralized platform to maintain project alignment.
Client Satisfaction Reports
Gather client feedback for ongoing improvements and better service delivery.
Improved Communication for Field-Office Coordination
With real-time updates and messaging, WorkCase keeps office staff and field teams aligned, reducing miscommunication.
Financial Management and Cost Tracking of Utility Projects
Observe labor and material expenses in real time. WorkCase allows managers to track and compare budgets to actual costs, ensuring financial accuracy and profitability on long-term projects.
- Record and review all expenses.
- Compare budgets to actual spending.
- Maintain financial accuracy across projects.
Comprehensive Reporting and Performance Analytics
Analyze project efficiency and financial performance with WorkCase’s reporting tools. Customizable reports help managers track key metrics, supporting data-driven improvements for future projects.
Budget Reports
Review budget adherence to identify areas of overspending and optimize future budgets.
Equipment Usage
Track equipment usage to ensure optimal deployment and address underused assets.
Project Completion Analysis
Measure project timelines and efficiency, helping assess team productivity and project delays.
What workflows does Workcase support for underground utilities?
End-to-end: ticket intake (one-call), scope validation, permitting, locates/markouts, daylighting/potholing, repairs or new installs, inspections, restoration, and close-out with as-builts and sign-offs.
How are locates and markouts managed in the field?
Dispatch locator crews with mapped assets, safety notes, and checklists; capture paint/flag layouts, measurements, and geotagged photos. All markout evidence is stored on the job for QA and dispute resolution.
Can we track permits, safety, and compliance items?
Yes—log dig permits, traffic control plans, utility owner approvals, and safety forms (JHAs, confined space, trench protection). Set expiries/alerts so no crew rolls without valid documentation.
How do GIS/maps and as-builts tie in?
Attach maps and drawings to work orders, drop coordinates/notes from mobile, and upload redlines/as-builts at close-out. Records remain linked to the asset, location, and client for future locates or maintenance.
How are time, materials, equipment, and restoration costs handled?
Crews log labour, parts, and equipment hours on the work order; restoration (backfill, paving, landscaping) is itemized. Approved costs flow into job costing and invoices (T&M, fixed, milestones) with clear breakdowns for clients and utility owners.
- FAQs
Underground Utility Service Software — FAQs
Plan, locate, and execute underground utility work safely. Coordinate 811 tickets and permits, dispatch locate & repair crews, capture markings, photos, and as-builts, and keep costs, compliance, and restoration tightly tracked from ticket to invoice.