Maximizing Cost Savings with Field Service Software

Reducing Technician Prep & Travel Time

In many companies, technicians spend as much as 30% of their day just preparing for jobs or driving from one appointment to another. Time is taken away gathering paperwork, picking up supplies and figuring out routes. All this results in a reduced number of jobs being completed every day and an increase in the cost.

With Workcase, every work order is immediately accessible on the move. Job details, inventory requirements and customer history are all in one place. Built-in route optimization ensures the right technician is dispatched to the nearest job site and that travel time and fuel are saved.

Key Benefits

• Reduce wasted time on paperwork and preparation.
• Save fuel costs by dispatching the closest technician
• Increase the number of service calls per day that are completed.

Streamlining Repairs with Checklists and Digital Resources

When a technician arrives at a job there is the waste of time trying to identify the problem, find manuals, or confirm procedures. Mistakes or steps missed often lead to expensive return visits.

Workcase offers digital checklists to step by step guide technicians. Service history, manuals, and job notes are available on mobile devices, which means all members of the team are on the same process and there are no unnecessary delays.

First Time Fix Rate Improvements

By providing technicians with the tools and knowledge they need right on-site, the first time fix rates are significantly improved. This saves on repeat visits and makes more jobs get done right the first time.

Accelerating Reporting & Invoicing

After completing a job, technicians frequently spend hours completing reports or waiting until the end of the day to process invoices. This defers cashflow and steals time away from productive work.

With Workcase, the reporting and invoicing occurs in real-time. Technicians can mark out jobs from their mobile devices, create digital invoices on the spot and collect customer signatures on-site. And what once took days is now done in minutes.

Business Impact

• Faster billing cycles help improve cash flow.
• Real-time reporting helps to keep records accurate.
• Less time spent by the administrator translates into more time spent on service.

Reducing Fuel and Labor Costs with Smart Scheduling

Inefficient scheduling can result in increased drive times, fuel costs, and wasted labor hours. With Workcase’s intelligent scheduling engine, dispatchers are able to assign jobs based on skill set, proximity and availability.

This not only reduces fuel use, it ensures the correct technician is sent to each job – minimizing delays and reassignments.

Driving ROI through Productivity Gains

Companies that use job management software such as Workcase frequently experience dramatic increases in productivity. With automated workflows and less idle time, technicians can take on more calls per day without feeling overworked. This corresponds directly to increased revenue per employee.

Efficiency Boosts

• Automated scheduling decreases the workload of dispatchers.
• Digital work orders eliminate paperwork bottlenecks.
• Technicians spend more time on jobs, less time on admin.

Improving Accuracy, Compliance and Safety

Manual processes cause errors, lost paperwork and compliance risks. Field service software removes these problems by digitising forms, recording their data in real-time, and enforcing process consistency.

Workcase helps to track certifications, keep audit-ready records, and ensure each job follows safety standards-keeping employees and customers safe.

Improving Customer Service and Retention

A happy customer at the end of the day is the driver of currency. Faster response times, accurate scheduling, and good communication all equal happier clients. With Workcase, businesses can send appointment reminders, deliver real-time technician tracking, and deliver professional digital invoicing.

Customer Experience Benefits

• Use automated reminders to decrease your missed appointments.
• Keep customers informed with real time updates.
• Deliver faster, more reliable service each and every time